SERVICE LEVEL AGREEMENT (SLAs)

Ideal Solutions provides 24/7 help desk for technical support services via an equipped call center to support our products and solutions in the market.

We have a team of call takers and dispatchers that provide our customers with a satisfying prompt response.

Our Call Center call takers are trained to have many excellent communications skills that include:

  • Knowledge about products and services
  • Clear communication
  • Attentive listening
  • Positive attitude
  • Patience
  • Timeliness
  • Empathy
  • Organization
  • Adaptability
  • Willingness to go the extra miles



(IoT) SLA Operations Dispatching Solution


SERVICE LEVEL AGREEMENT (SLAs)

 

In order to Improve the efficiency and effectiveness of our SLA service operations and boost our clients satisfaction, Ideal Solutions has developed and implemented successfully the (IoT) SLA Operations Dispatching Solution. This solution empowers our SLA team to boost customer satisfaction with mobile tools, artificial intelligence (AI), machine learning, and the Internet of Things.

(IoT) SLA Operations Dispatching Solution connects and enables operations while simplifying and automating processes, helping to accelerate execution, improve the productivity of SLA service teams, and control costs. With this solution, we can enhance our clients’ experiences and bolster loyalty by solving issues more quickly and effectively and improving transparency and service processes.

We can also generate real-time insights, gain visibility of our SLA service operations, and take advantage of advanced analytical dashboards.